ABU DHABI, United Arab Emirates — The Central Bank of the UAE has fined a branch of a foreign bank Dh1.82 million after finding a breach of consumer protection rules.
The regulator said examinations showed the branch failed to issue a liability letter within the required seven-day period. The sanction was imposed under Federal Decree-Law No. 6 of 2025, which covers the central bank, financial institutions and insurance business.
A liability letter is used when a customer wants to move liabilities or seek financing from another bank. Under UAE regulations, the document must be issued within a fixed timeframe to protect customer rights and keep the process moving.
The central bank did not name the bank branch involved.
In its statement, the CBUAE said the penalty followed supervisory examinations that found noncompliance with its Market Conduct and Consumer Protection Regulations and standards. It said banks operating in the UAE must follow local laws and regulatory requirements.
The central bank added that it continues to monitor the sector to maintain transparency, integrity and strong consumer protections across the financial system.
The latest action is part of a broader effort by the regulator to enforce banking standards and ensure customers receive timely service. Further compliance checks are expected as the CBUAE continues oversight of the sector.
