Dubai discusses reduction in patient waiting time and patient happiness

DUBAI: A high-level meeting chaired by His Excellency Humaid Al Qutami, Chairman of the Board and Director-General of the Dubai Health Authority (DHA) discussed a number of important short and long term measures to reduce patient waiting-time across all DHA facilities.

Al Qutami also highlighted that the patient journey, patient satisfaction and happiness is a top priority.

The meeting was attended top executives from the DHA’s various sectors, hospitals, primary healthcare centres and included members from the innovation and customer satisfaction team.

The team discussed issues including waiting time and chalked out a time-line to implement short and long-term solutions to reduce waiting time and enhance customer satisfaction.

Al Qutami thanked the team for their dedication. He pointed out that people who work in the health field have a special duty and they work in a humanitarian field and thus comes a high level of responsibility to deliver the absolute best. He emphasized on teamwork, looking at international best practices while keeping the nuances of the health sector in Dubai in mind as factors to consider before chalking out innovative solutions.

Al Qutami highlighted that the DHA has a clear roadmap in line with its strategy and is implementing expansion and developmental projects, building new facilities to meet the needs of a growing population and is investing in new technologies and treatment methods to provide high-quality health services.