Azizi Developments Revamp Customer Care Strategy

Dubai: Azizi Developments, a leading private developer in the UAE, has put in motion a new customer care strategy to ensure customer satisfaction.

The developer plans to continuously enhance its transparency, increasing the volume of its curtesy calls, project updates, and customer site visits more than three-fold, and is implementing additional channels of informative communications.

Azizi now assists customers who are concerned about their inability to fulfil their financial obligations, such as due to job loss
or family matters, granting them tailored payment plan amendments and extensions. The developer facilitates this process through its dedicated mortgage department and its close ties and partnerships with some of the region’s leading financial institutions.

Farah Farran, Head of Customer Service at Azizi Developments, commented: “Customer centricity is not just a virtue – it determines the success of a business. Inadequate aftersales service is far more costly than the provision of stellar, expectation-exceeding service. We are confident that our revamped customer care strategy, which undoubtedly has our clients’ best interest at its very core, will help us gain the trust of even more satisfied customers. Their loyalty, which this programme will help earn, not only leads to repeat purchases but also turns our valued customers into brand ambassadors who convey our efforts through word-of-mouth. We look forward to many more customer care initiatives to be launched in the near future.”